We have some question and answers that our customers have asked before.

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Are your prices competitive?

We offer a price promise guarantee and will match similar quotes. However, it's important to note that the installation process and product quality can vary significantly. Some installers may cut corners by skipping certain steps and using cheaper materials. We are transparent about our process and take pride in using only the highest quality materials, and we're happy to share all the details with you. 

 

Do we subcontract? 

All our work is carried us by us only and no job is subcontracted except supplies of skips and installation of scaffolding. All our installers are approved and accredited from our sole supplier who provides all our products.

 

Reviews and references?

We have worked recently on the following property. i.e.

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• 32 Pebworth road, Harrow on the Hill

• 46a Spencer Road, Harrow

• 47 Spencer Road, Harrow

• 3 Halsbury Road,  Northolt

• 50 Spencer Road, Harrow 

• 50A Spencer Road, Harrow 

• 296 Balmoral Drive, Hayes

• 1 Brooke Avenue, South Harrow

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How long will the skip be there? 

The skip will be there until the cleanup is completed. We will place the skip on the top of timber base to avoid any scratches or damage on your driveway.

 

Who will install the scaffolding? 

It will be installed by a third party which is fully insured.

 

Do I have access to my property during the installation period?  

Yes. There will be no limitations for you and no barriers to disturb your access to the property.

 

How will you protect windows and doors? 

We will protect the window and doors by placing protection and blue film.

 

Would my power or gas supply be affected? 

No. If we identify a gas pipes needs to be extended away from the substrate. This would be pre-agreed with the customer and only a qualified registered Gas-safe engineer would carry out the work. 

 

Would my drainage coming out of the property will be affect?

Yes. All the external drainage will be extended away from the substrate appropriate to the insulation system thickness. There would be a period in a day which will be pre-agreed where you can’t use the drainage for about 2 - 3 hours.

 

Would the property down pipe guttering will be affected?

Yes. We would only remove the existing downpipes and fit temporary downpipe. Once the work is completed, we would refit the existing downpipes.

 

Who would have access to my property?

No unauthorised persons can come to your property. Only employee of eco green solutions who are involved in the installation. And an inspector who would accredit our work will have access to property externally.

 

Would there be any marketing? 

With our scaffolding there would be general marketing banner that would be hung to the front of the property. 

 

Would the installers need to use property toilet? 

No. We will place a mobile toilet if required. We would not use the property toilet.

 

Would there be any signage after the work is complete? 

Optional.

• No permanent signage 

• Small size signage for 6 months on the front of the property with size 30cm x 30cm which will give you a discount of £150.

• Large size signage for 6 months on the front of the property with size 50cm x 50cm which will give you a discount of £200. 

 

Are tools going to be stored at the property?

Optional. We may be leaving mixing buckets and store the items required for the project. We will erect a canopy to use as rain cover and place will be agreed in start.

 

What type of insulation do you use? 

We use the insulation which is guaranteed and authorised for 25 years guarantee.

 

Will my property ground be damaged? 

We will protect the floor all in start with correx before the installation of the scaffolding.

 

What type of silicone to use? 

We will use Nano Drex Silicone Render for the silicone coating.

 

Would the structure of my property get damaged? 

No structural damage to the property. When securing starter track and mechanically fixing insulation boards. We would drill holes into the existing sub straight. The depth would be determined when we do a pull-out test. 

 

What happens to my CCTV?

We would extend and refit. We would guarantee that its functional during test phase. 

 

What happens to my external lights and sockets? 

All lights and sockets would be extended and refitted to the same location. We would guarantee this work. 

 

What happens to my side gate? 

To stop thermal bridging, we would recommend removing the gate from the wall and apply the insulation. Once the work is completed, the gate will be refitted. We will discuss the details with you.